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What You Agree To When You Play at 12xx

These terms set out the rules that govern your account, your deposits via bKash, Nagad, or Rocket, and how we handle disputes. Access to 12xx depends on your local law and whether your region is eligible — read this before you open an account.

Account EligibilityDeposit RulesWithdrawal ConditionsDispute ProcessApplicable Law
12xx What You Agree To When You Play at 12xx
ACCOUNT SECURITY

How We Protect Your Data and Account

Your account data is stored securely and accessed only for the purposes described in our privacy policy. We do not sell personal information to third parties. Wallet details linked to bKash, Nagad, or Rocket are used solely for payment processing and verification.

Data Handling Account information is held on secured servers. We collect only what is needed to operate your account and process payments.
Cookie Use We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences in your browser.
Retention Policy We retain account records for as long as your account is active and for a period after closure as required by applicable regulations.
Data Requests To request a copy of your data or ask for account deletion, contact support via email with your registered wallet number as verification.
LEGAL CONTACT

Reach Us About a Legal or Account Matter

If you have a question about these terms, a dispute over a transaction, or need to request account data, our support team handles legal queries through the channels below. For account-specific issues involving bKash, Nagad, or Rocket transactions, have your wallet reference number ready when you write in.

Live Chat Open the chat window from any page on 12xx. Fastest path for urgent account or payment queries.
Email Support Write to our support address for formal legal requests, data queries, or dispute documentation. We respond in writing.
Help Centre The Help Centre at 12xx covers account terms, payment rules, and eligibility questions with step-by-step answers.

Common Questions About 12xx Terms

These are the questions we hear most often about account rules, eligibility, and your rights as an account holder.

You must be of legal age in your jurisdiction and in a region where online gaming is permitted under local law. Eligibility is your responsibility to confirm before registering.

Deposits must come from a wallet registered in your own name. Payments from third-party wallets may be held or returned pending verification of ownership.

Withdrawals are routed to the wallet used at deposit as a security measure. To change your linked wallet, contact support and complete the verification process first.

Contact support via live chat or email with your transaction reference and wallet details. We review disputes and respond with a written outcome within a reasonable timeframe.

Send a written request to our support email with your registered wallet number. We will provide the data we hold on your account in line with applicable data rules.

Updated terms are posted on this page. Continuing to use your account after a change is posted means you accept the revised terms. Check this page periodically.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.