How 12xx Handles Your Personal Information

When you open an account, we collect the details you submit — name, contact information, and the payment method you choose, whether that is bKash, Nagad, or Rocket. Each time a deposit or withdrawal is processed through your mobile wallet, a transaction record is created and

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   stored against your account. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and to detect unusual activity. We do not sell your personal data to third parties. Payment credentials, such as your bKash

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   or Nagad wallet number, are used only to process the transaction you initiate and are not stored in plain text on our servers. If you contact our support team, the conversation is logged so we can follow up accurately. Data collected through Rocket transfers follows the

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   same handling rules as other wallet methods. Your information is retained for as long as your account is active and for the period required by applicable law in your eligible region. You may request a copy of the data we hold or ask us to delete

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   your account at any time through the contact paths listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.