Reference

Terms That Cover Your Account at 12xx

These terms set out what you agree to when you open and use a 12xx account, including how deposits via bKash, Nagad, and Rocket are handled and what rules apply to your activity.

Account eligibility rulesPayment terms: bKash, Nagad, RocketWithdrawal conditionsAccount suspension policyGoverning jurisdiction
12xx Terms That Cover Your Account at 12xx
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear or you need to raise a dispute about your account, our support team handles terms-related queries through the channels below. For wallet payment disputes involving bKash, Nagad, or Rocket, have your transaction reference ready before you contact us — it speeds up the review.

Live Chat Open the chat window from any page on 12xx. A support agent will pick up your query and can pull up your account details directly during the session.
Email Support Send your terms or account query to our support address listed in your account dashboard. Include your registered mobile number and a brief description of the issue.
Account Dashboard Log in and go to the Help section of your account to submit a formal terms dispute or request a copy of your account activity for review.
HOW WE OPERATE

How 12xx Handles Your Account Data

We hold your account data only as long as your account is active or as required by applicable law. You can request a summary of the data we hold by contacting support through your account dashboard. Here is how we approach the key areas that affect your account security and your rights under these terms.

Account Security Your account is protected by OTP verification tied to your registered mobile number. We do not store your bKash, Nagad, or Rocket PIN — only the wallet number you registered.
Data Retention Transaction records are kept for the period required under applicable financial regulations. You may request deletion of non-essential data by writing to our support team.
Cookies and Session Data We use session cookies to keep you logged in and to remember your deposit method preference. You can clear these through your browser settings at any time without losing your account.
Requesting Changes To update your registered mobile number or wallet details, contact support via live chat with your current number and a valid ID. Changes take effect after verification is complete.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and payment rules at 12xx.

You must meet the minimum age requirement in your region and access 12xx only where it is permitted under local law. Eligibility is your responsibility to confirm before registering.

No. Your deposit wallet must be registered in your own name and match the mobile number on your 12xx account. Third-party wallet deposits are not accepted and may result in account suspension.

Contact support via live chat or your account dashboard to request closure. Any pending withdrawals to your Rocket, bKash, or Nagad wallet will be processed before the account is closed.

Raise the dispute through the Help section of your account dashboard or via live chat. Have your wallet transaction reference ready — this is the fastest way for us to locate and review the payment.

Yes. We will send a notice to your registered account before any material change takes effect. Continuing to use your account after that date means you accept the updated terms.

Yes. Where any clause conflicts with applicable local law, local law takes precedence for that clause. The remaining terms continue to apply to your account and activity on 12xx.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.